Delete account

This page explains how to delete a Dulyx account, the platform of Dulyx Sistemas Ltda. It applies to the account used in the panel at dulyx.com.br and in the Dulyx app for Android, which is the same account.

If you are a user at a company

1. Sign in to the panel in your browser.
2. Open Settings (“Configurações”), in your profile menu.
3. In the “Your account” (“Sua conta”) section, download your data if you want to keep a copy.
4. Click “Delete my account” (“Excluir minha conta”) and enter the code sent to your email.

What is erased: name, email, password, date of birth, photo, preferences, access sessions and the WhatsApp and Telegram numbers linked to you. You are signed out of all devices immediately.

What is kept: the conversations you had in the panel stay with the company, which owns that content, but without your name. Login records are kept for 6 months, as required by the Marco Civil da Internet (Brazilian Internet Act), and then erased. The company account owner receives a notice that you left.

If you are the company account owner

1. Sign in to the panel in your browser.
2. Open Settings (“Configurações”), in your profile menu.
3. In the “Contract” (“Contrato”) section, export the account data: a .zip file with conversations, knowledge base, agents, users, workflows and attachments.
4. Click “Close account” (“Encerrar conta”) and enter the code sent to your email.

• Within 7 days, you can undo the closure from the panel.
• On day 7, the subscription is canceled, the channels are disconnected, the integration credentials are erased and the panel is locked, except for the export.
• For the next 30 days, you can still export the data.
• 15 days later, with prior notice by email, all account data is deleted, and removed from backups within 14 days.

What is kept: CNPJ (Brazilian company tax ID), legal name, acceptance of the Terms of Use and billing and tax records, for the period required by law, and login records, for 6 months.

Through the Android app

The app uses the same account as the panel. To delete it, follow the steps above in the browser or write to the email below from the address registered on the account.

By email

If you cannot sign in to the panel, write to the data protection officer, Carlos Corgozinho, at contato@dulyx.com.br, with the subject “LGPD, account deletion”, from the registered email. We reply within 15 days.

If you talked to a company's assistant

Anyone who talks over WhatsApp, Telegram or the website chat of a company that uses Dulyx does not have a Dulyx account. The deletion request goes to the company itself, which erases your data in the panel. If the request reaches Dulyx, we forward it to the company within 5 business days. Details in the Privacy Policy.